HBO Max Keeps Freezing and Crashing on Samsung TV

Are you frustrated with HBO Max Keeps Freezing and Crashing on your Samsung TV?

The step by step guide on this post will show you how can you fix HBO Max freezing and crashing with some easy and basic steaps.

If you are stuck or have any questions at any point, simply send me a message in the comments. I will do my best to help you out.


HBO Max Keeps Freezing and Crashing on Samsung TV

As far as quality home entertainment goes, it probably doesn’t get any better than the combination of HBO Max with Samsung Smart TV. With HBO Max, you get quality TV shows and movie streaming. With Samsung TV you get great graphics and sound. Well, when everything works fine.

Sometimes, you might settle down to relax with your favorite show on HBO Max only for it to freeze or keep buffering.

When HBO Max freezes or buffers on your screen, the error can be caused by a combination of factors covering your Samsung TV, HBO Max, and your Internet connection. We will cover each of these reasons in detail, and provide solutions for each situation.

Why HBO Max Keeps Freezing and Crashing on Samsung TV

When your screen freezes, the image is stuck in place for a long time. When it buffers, the images stay in place for brief moments, the audio may go out of sync and then skip to the next frame, and again for brief moments, on and off.

The reasons range from basic TV settings to bugs and glitches in HBO. You can also calm down other issues like HBO Max if it’s bug-related

Although freezing and buffering are different types of display glitches, they are often caused by similar problems. So, we will treat both the problems together.

Bug in HBO Max

On your Samsung TV, HBO Max is an app that either comes pre-installed or you downloaded it yourself. The application may develop bugs or glitches. Simply put, there may be a flaw in them that could cause them to malfunction.

This may be the case with your HBO Max when you experience freezing or buffering.

If your internet connection is strong and all HBO Max shows are frozen, then there is a bug in the HBO Max app that you can only fix by trying different solutions.

Issue With Specific Show You’re Watching

To understand this point, it’s important to understand how streaming and buffering work. As a streaming service, HBO Max stores content on its servers and then makes them available over the Internet to your smart TV.

Each piece of content, be it a TV show or a movie, is allocated its own storage space and streaming resources to transmit data to users.

When your smart TV connects to these HBO servers to stream content, the content is delivered in data bits that are stored very briefly before being played back to you. This short storage of data before playing is called buffering.

If your Internet connection is strong, and if the resources allocated to the content you are viewing are sufficient, buffering time is negligible. That is, enough data is stored and played at you in a short amount of time so that you don’t even notice.

There are cases where the right resources are not allocated for the particular show you are watching or the demand of the show at that particular time may be too much for the streaming resources allocated to the show. In such cases, servers are only able to transmit a small amount of data at a time, increasing buffering or even leading to complete freezing.

This means that only the show you’re watching is affected by the buffering or freezing, and you can confirm by switching to another show to see if the buffering continues.

HBO Server is Down

We mentioned earlier that HBO uses its servers to store and stream content to your device over the Internet. Servers are basically computers with very large capacities that can stay on for very long periods of time without needing to be shut down or restarted.

However, HBO servers may experience problems such as unplanned shutdowns and restarts, server bugs, security breaches, excessive user demand at certain times, or some misconfiguration.

Either of these can cause service outages and buffering or buffering of HBO Max on your smart TV.

Out-Of-Date Samsung TV

Almost all smart devices receive regular updates from their manufacturers. These updates are for fixing bugs, improving performance, adding new features, updating compatibility, etc.

In the case of your Samsung Smart TV, its software needs to communicate with your WiFi, the Internet, and the apps you use on it.

It needs to be constantly updated for your smart TV to be able to communicate seamlessly with all of the above. If not, it will not be able to support other technologies that are constantly evolving.

By default, your Samsung Smart TV is set to update automatically once you agree to the Smart Hub terms. However, your Samsung TV may not receive the latest updates due to internet connection, intermittent updates, software bugs, and hardware issues.

And when that happens, you will face other problems with your TV such as freezing, buffering, and horizontal and vertical lines among others.

You’re Using A VPN

If you use a VPN to connect to the Internet, you’re probably doing it to secure your Internet connection or hide your IP address or change the location of your connected device.

While these are great features, there are downsides to using a VPN for your Internet connection

VPN requires you to connect to a server far away from your location. When you stream content from HBO Max, the data is first sent to servers in that remote location before being routed to your location. This causes significant delays called latency and results in freezing and buffering.

We also found that HBO Max app updates started blocking VPN connections. This can cause freezing issues when you try to stream using a VPN connection.

If you still must use a VPN, use a high-quality provider with access to a variety of servers around the world so you can choose locations near you.

Cache Error

Applications downloaded to your Samsung TV use a temporary memory called a cache to store your usage data, such as login information, settings and preferences, and recently visited sites or shows.

Cache stores this data so you can access it quickly every time you use the app, and it can give you suggestions based on your usage.

Sometimes, your HBO Max app’s cache memory can get corrupted or overloaded, causing it to malfunction. This can cause HBO Max to stop working and cause your screen to freeze or buffer.

Multiple Connections to HBO Max Subscription

Another account issue that can cause your HBO Max to freeze or buffer too much is multiple accounts sharing your subscription.

If all or most of these accounts are streaming HBO Max at the same time as you, it can clog your Samsung TV. How you resolve this is entirely at your discretion.

How to Fix HBO Max Freezing

Check HBO Max Servers

One of the first things you should do if your Samsung TV freezes while streaming on HBO Max is to check the status of the HBO Max server.

HBO Max and HBO currently have a combined total of over 76 million subscribers. This means that the demand on HBO servers is very high. In situations where the demand becomes too high for the servers to handle efficiently, there will be streaming issues such as freezing and buffering.

Also, if their datacenter has a technical problem like a power outage or emergency maintenance, it may cause the servers to be down.

If the servers are down, you can be sure that this is a common problem and not specific to your Samsung TV. This will save you a lot of time trying to make different fixes and even risk ruining other things in the process.

Please use one or more of the websites below to check HBO Max server status (we recommend checking them all: (also provides real-time status from social media feeds) (provides a recent history of problems with HBO Max so you can understand why you experienced a streaming problem in the recent past).

If you check these websites and there are no reported issues with HBO Max servers, you can try the solutions below.

Update HBO Max App

In fact, this is the first recommendation of HBO Max for users. HBO Max launched in 2020 and is therefore still in its infancy. The HBO Max app is not yet fully adapted to all Samsung TV devices.

HBO is aware of users freezing issues while using Samsung TVs and is rolling out updates to fix the problem.

Therefore, you need to make sure that your HBO Max is always updated; New updates may contain permanent fixes to freezing and buffering issues.

To update HBO Max on your Samsung TV:

1. Press the Smart Hub Button on your remote control

2. Select Apps

3. Select Settings at the top right corner

4. Select Updates

5. Select HBO Max

6. Select Update

To ensure that your apps update automatically, please follow the steps below:

1. Press the home button on the remote control

2. Select Apps

3. Select Settings (gear icon at the top right)

4. Select Auto Update and click Enable.

Log Out Then Log In

As we explained earlier, HBO Max servers may have an error that corrupts your login session. All you have to do is log out and log in again. To do this:

1. Open the HBO Max app on your Samsung TV

2. Navigate to your profile

3. Select Settings

4. At the bottom of the page, select Sign out

5. Wait 5 minutes, then sign in again

Restart HBO Max App

If logging out and logging back in doesn’t resolve the issue, you can try exiting the app and re-opening it. This will eliminate minor issues caused by things like temporary memory overload, application errors, or a broken connection to the Smart Hub.

To close the HBO Max app, please use the termination method below:

With the HBO Max app open, long press the Return/Exit button on your remote controller. This will completely close the HBO Max app.

Clear HBO Max App Data

If you restart the HBO Max app and the freezing continues on your Samsung TV, you can try clearing the cache of the HBO Max app.

Remember earlier we explained how a cache works and how cache memory issues can cause freezing, buffering, and other display issues on your Samsung TV. Clearing the cache will resolve such issues. To clear the cache on Samsung TV:

1. Press the Home button on your remote control.

2. Go to Settings.

3. Select Apps.

4. Go to the System apps.

5. Select HBO Max

6. Select Clear cache

7. Select OK to confirm.

If the freezing or buffering error is caused by cache corruption, this process is sure to clear it up. You can now reopen HBO Max and try streaming again.

Reinstall HBO Max App

If the freezing or buffering problem persists after clearing the cache, it’s possible that the HBO Max software installed on your Samsung TV…and not just the app memory…has gone rogue.

In such cases, the best solution is to uninstall the app and then reinstall it. Uninstalling the app deletes all data associated with it, including any corruption and persistent bugs.

To uninstall HBO Max on Samsung TV:

1. Press the Home button on your remote control

2. Select Apps (the circle with red dots)

3. Select Settings

4. Select HBO Max

5. Select Delete

6. Select Delete again

After uninstalling, please:

1. Press the Home button on your remote control

2. Select Apps

3. Select the Search icon (looking glass)

4. Type HBO Max and select Install

Update Your Samsung TV

Your HBO Max app may be updated when you don’t have a Samsung TV. This can cause compatibility issues and result in freezing or long buffering. Also, your Samsung TV software may develop a bug, causing your HBO Max to freeze.

Manufacturers release updates to fix these bugs. If your Smasung TV does not update automatically, you need to manually check and install these updates:

1. Press the Home button on your remote control

2. Select Settings

3. Select Support

4. Select Software Update

5. Select Update Now

6. Wait for the updates to download and install This process usually takes a few minutes.

Please do not turn off your TV or press any buttons during the update installation process. When the update is complete, your Samsung TV will restart automatically.

In the same settings, you can make sure your TV is set to update automatically:

1. Press the Home button on your remote control

2. Select Settings

3. Select Support

4. Select Software Update

5. Select Automatic Update

If you have problems connecting to the Internet, you can use a USB to download and install updates

1. On your PC, go to Samsung Download Center

2. Enter your TV model number and find it

3. This will open the support page and display the firmware update file for your Samsung TV

4. If there are several files, please choose the new one

5. Select Download to download the file

6. Go to the downloaded zip file and extract it

7. Copy the extracted folder to a USB stick

8. Then connect the USB stick to the USB port on your Samsung TV;

9. Press the Home button on your remote

10. Select Settings

11. Select Support

12. Select Software Update

13. Select Update Now

14. Select Yes.

The update files on the USB stick will be detected, then you will follow the prompts to install the firmware


Please use only a blank USB stick
To find your TV model number:
Press the Home button on your remote
Select Settings
Select support
Select About this TV
Your TV model number will appear. You can then use it to search for updates as shown above.
Once the update installation is complete, please try streaming on HBO Max again to see if the error is cleared.

Perform a Power Cycle of Samsung TV

Your Samsung TV may suffer from a software or hardware problem ranging from overheating, power circuit problems, software errors, network circuit problems and more. If any of these happen, your smart TV will be unable to process HBO Max content and will freeze as a result.

To fix this, you need to perform a power cycle of the TV.

1. Long press the power button of your remote control (please hold for 5 seconds as short press will not solve the problem)

2. Then unplug your TV from the power source

3. Wait 5 minutes, plug it back in

4. Turn the TV back on and see if the problem is resolved

Check Your Network Connections

Under Network, there are 2 connections to check;

Connection of your Samsung TV to your WIFI: You need to make sure that your TV is connected to WIFI and the connection is strong enough. To do this, you need to check the network status on your Samsung TV:

1. Press the Home button on your remote control

2. Select Settings

3. Select Network under the General menu

4. Select Network Status

It will show if your Smasung TV is connected to the Internet However, this status may not always be accurate. What this ensures is that your TV has a strong connection to WiFi.

Note: If you check the network status and it shows that your Samsung TV is not connected to the Internet, please do the following:

1. Connect other device to WIFI and check If you are also unable to access internet then the problem is with WIFI

2. If you are able to connect to the Internet with the test device, you may need to reset your Samsung TV network. To do this:

3. Press the Home button on your remote control

4. Select Settings

5. Select Network

6. Select Reset Network

Your WiFi connection to the internet: You need to check if your router has a strong internet connection to support streaming. Generally, you can use a speed test website to test your internet speed. However, this will only speed up your checking time.

To be more sure about your internet connection, please connect your phone or PC to WIFI and stream a video If there’s no buffering at all, you’re sure your internet can support HBO Max.
If the test device is buffering, please unplug your router to the switch. Wait 2 minutes, then plug it back in
If connection problems persist, please contact your Internet service provider.

Check TV Compatibility

HBO and Samsung are working together to address user-reported issues such as freezing, buffering and app crashing. Please note that HBO Max was released in 2020. Although Samsung says its smart TVs from 2016 models and later support HBO Max, it’s possible that HBO Max isn’t compatible with older models.

Users of 2020 and later models have reported that they are able to stream HBO Max without freezing. So, until HBO Max fully optimizes its app, some older model users may continue to experience this issue.

Cast From HBO Max App on Phone to Samsung TV

A great way to bypass compatibility issues and other challenges with the HBO Max app on your Samsung TV is to use the HBO Max app on your phone and then cast it to your TV. Please follow the steps below to cast your mobile HBO Max app to your Samsung TV:

1. Make sure your Samsung TV and your phone are up to date

2. Download the SmartThings app on your phone (Android and iOS).

3. Make sure your phone and TV are connected to the same WIFI

4. Open the SmartThings app on your smartphone

5. Click the Devices tab

6. Select Add Device

7. Sign in to your Samsung account when prompted

8. After signing in, you should be redirected to the app

9. It should list available devices

10. Select your Samsung TV

11. Tap the 3 dots at the top right of your screen

12. Mirror screen

13. Select Start Now

14. Then, open the HBO Max app on your phone and start streaming on your TV

Use A Third-Party Streaming Device Like FireStick

An alternative to casting your phone to your Samsung TV is to use a third-party streaming device like the Amazon Firestick. This will help you bypass issues like compatibility of your TV or some unknown bugs

The most popular and reliable third-party streaming devices for HBO Max include:

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Amazon Fire Stick
To use FireStick for HBO Max on Samsung TV, you need to install FireStick on your TV first. To do this follow the steps below:

We recommend getting a FireStick standard or 4k for better performance

Make sure your Samsung TV has an HDMI port

1. Turn off your Samsung TV

2. Connect the supplied USB cord to the micro-USB port on the Fire TV Stick

3. Plug the other end of the cable into the power adapter

4. Connect the power adapter to the power supply

5. Plug the Fire Stick into an HDMI port on your Samsung TV

6. Turn on the TV

7. Select Input as HDMI (or whatever port you plugged the Firestick into)

8. Place 2 AA alkaline batteries in the Fire Stick remote control

9. You will get a prompt to pair the remote with FireStick. If you don’t, press and hold the Home button on the FireStick remote control for a few seconds until the pairing is complete.

10. After pairing, press the Play/button

11. Finish by selecting your preferred language

12. On the WIFI connection page, select your WIFI and enter the credentials

If you purchased Fire Stick with your Amazon account, your device is registered. If not, you’ll be prompted to register your Fire Stick with Amazon. It is possible to use your Fire Stick without registering an account.

13. Select whether you already have an Amazon account or are new to Amazon and follow the prompts to register the Fire Stick

14. Setup will then finish with prompts to save your account information, turn on parental controls, etc.

Then you can search for HBO Max on the Fire TV homepage using the Find option.


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